This policy applies to www.ousupet.com and to inquiries, quotations and samples exchanged through it.
1. Who we are
OUSU is the trading name of Wenzhou Ousu Trading Co., Ltd., a pet products sourcing and export company registered in Zhejiang, China.
2. Information we collect
We collect the information you choose to give us through inquiry and quotation forms: name, company, email, phone, country, product interest, quantity and your message.
We also collect limited technical data automatically, such as browser type, approximate region and pages visited, used for security and aggregate traffic measurement.
3. How we use information
We use your information to answer inquiries, prepare quotations, produce and ship orders, support you after delivery and comply with the law. We do not sell personal data.
4. Legal bases
Where the GDPR applies, we rely on your consent for marketing and analytics, our legitimate interest in responding to business inquiries, and contract performance for orders.
5. Sharing and international transfers
We share data only with service providers that help us operate — hosting, email and freight — under contract, and with authorities where required by law. Data may be transferred to China, where our office and partner factories are located.
6. Retention
Inquiry records are kept for 24 months after the last contact, unless a legal obligation requires longer. Analytics data is retained in aggregate for 14 months.
7. Your rights
You may request access, correction, deletion, restriction, portability or object to processing, and withdraw consent at any time. Write to sales@ousupet.com; we answer within 30 days.
8. Cookies
Essential cookies keep the site functional and remember your language. Analytics cookies are set only after you choose “Accept all”. You can change your choice at any time.
9. Security
The site uses HTTPS in transit, inquiry records are held in access-controlled systems, and admin access requires a password with session protection.
10. Changes and contact
We may update this policy and will change the date above. Questions or requests may be sent to sales@ousupet.com or by post to our office address.